Shipping policy

United States shipping

Orders generally ship by UPS, with USPS options available where offered. Available services, rates, and delivery speeds are calculated at checkout so the customer can select the preferred option.

In-stock products typically ship within 1–2 business days. Made-to-order and backordered products typically ship within 5–10 business days unless the listing or order communication states otherwise.

International orders

International shipping is available by direct arrangement. Contact Advance Machine Specialties before ordering so we can confirm product eligibility and provide shipping options. Import duties, taxes, brokerage fees, and customs requirements are the customer’s responsibility.

Local pickup

Local pickup is available at our Fort Pierce location for eligible orders. Wait for the pickup-ready confirmation before traveling, then contact us to arrange a pickup time.

Lost or damaged shipments

Report visible or concealed shipping damage within five business days of delivery. Include the order number and clear photos of the product, shipping carton, label, and packing material, and retain all packaging while the claim is reviewed. For a verified damaged shipment, AMS will replace the item at no cost. If replacement is not practical, AMS may issue a refund.

For a package that appears lost in transit, contact us so we can open a carrier trace. If the carrier confirms the shipment is lost, AMS will replace the item or issue a refund. Customers are responsible for providing an accurate, secure delivery address. Theft or disappearance after confirmed delivery is not automatically covered.

Order cancellations

In-stock orders may be cancelled for a full refund before shipment. Made-to-order and custom orders may be cancelled, but the refund will be reduced by documented, nonrecoverable costs already incurred—including, but not limited to, ordered material, outside services, and completed manufacturing work.